Returns & Refunds
Last updated: June 2026
New to Dazzler? If your first order isn't for you — for any reason, including taste — email us at info@dazzlerusa.com within 30 days of delivery and we'll make it right with a refund. No need to send anything back. Limit one per customer or household, on direct purchases from dazzlerusa.com.
Beyond the first-order guarantee, if any order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo, and we'll arrange a replacement, store credit, or refund. Because our products are consumable food items, we otherwise can't accept returns of opened product once an order has shipped.
What's Eligible
Please review the table below to understand which scenarios qualify for a return, refund, or replacement.
| Situation | Eligible? | Resolution |
|---|---|---|
| First order isn't for you | Eligible | Full refund within 30 days — our first-order guarantee |
| Product arrived damaged | Eligible | Replacement, store credit, or refund |
| Wrong item received | Eligible | Correct item reshipped at no cost |
| Defective product | Eligible | Replacement, store credit, or refund |
| Opened product (after first-order guarantee) | Not eligible | Cannot be returned or refunded |
| Taste preference (repeat orders) | Not eligible | Covered on your first order only; not refunded after that |
| Carrier delay after dispatch | Not eligible | Outside our control; no refund issued |
🍭 Food products: Because our lollipops are consumable, we generally can't accept returns of opened product — outside the first-order guarantee above. Damage, defect, and wrong-item claims must be reported within 7 days of delivery with your order number and a photo of the issue.
How to Contact Us
Here's how to get a resolution quickly:
Send a message to info@dazzlerusa.com with your order number — within 30 days for a first-order guarantee refund, or within 7 days for a damage, defect, or wrong-item claim (include a photo for those).
Our team will confirm your resolution — a refund to your original payment method, a replacement, or store credit. We aim to respond within 1–2 business days.
Approved refunds go back to your original payment method within 5–7 business days. Replacements ship promptly. Store credit is issued immediately upon approval.
📷 Damaged product? Photograph the item and packaging before discarding anything — this is required to process a damage claim.
Refund Details
Approved refunds are returned to your original payment method, typically within 5–7 business days. Shipping costs are only refunded if the error was on our end (wrong item or damaged product). Original shipping fees are non-refundable in all other cases.
Outside of the first-order guarantee above, the following do not qualify for a refund:
- Opened or consumed product
- Personal taste preferences on repeat orders
- Carrier delays after the order has been dispatched
Exchanges
We do not process direct exchanges. If you received the wrong item, we'll reship the correct one at no cost. For all other situations, please contact us at info@dazzlerusa.com and we'll find the best solution.