Returns & Refunds
Last updated: June 2026
We stand behind every product we ship. If your order arrives damaged, incorrect, or defective, we want to make it right. Contact us within 7 days of delivery and we'll arrange a replacement, store credit, or refund.
Because our products are food items, we cannot accept returns of opened product. However, for any issue that qualifies, our goal is a resolution within 1–2 business days of your request.
What's Eligible
Please review the table below to understand which scenarios qualify for a return, refund, or replacement.
| Situation | Eligible? | Resolution |
|---|---|---|
| Product arrived damaged | Eligible | Replacement, store credit, or refund |
| Wrong item received | Eligible | Correct item reshipped at no cost |
| Defective product | Eligible | Replacement, store credit, or refund |
| Opened product | Not eligible | Cannot be returned or refunded |
| Taste preference / satisfaction | Not eligible | Refunds not issued for personal taste |
| Carrier delay after dispatch | Not eligible | Outside our control; no refund issued |
🍭 Food products: Because our lollipops are consumable, we cannot accept returns of opened product. All eligible claims must be reported within 7 days of delivery with your order number and a photo of the issue.
How to Contact Us
Here's how to get a resolution quickly:
Send a message to info@dazzlerusa.com with your order number and a photo showing the issue.
Our team will confirm whether your claim is approved and which resolution applies — replacement, store credit, or refund to your original payment method.
Approved refunds go back to your original payment method. Replacements ship promptly. Store credit is issued immediately upon approval.
📷 Damaged product? Photograph the item and packaging before discarding anything — this is required to process your claim.
Refund Details
Approved refunds are returned to your original payment method. Shipping costs are only refunded if the error was on our end (wrong item, damaged product). Original shipping fees are non-refundable in all other cases.
The following situations do not qualify for a refund:
- Opened or consumed product
- Personal taste preferences
- Carrier delays after the order has been dispatched
Exchanges
We do not process direct exchanges. If you received the wrong item, we'll reship the correct one at no cost. For all other situations, please contact us at info@dazzlerusa.com and we'll find the best solution.